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Quality certification is our long game. We use sound corporate principals and processes to keep us on track, delivering consistently while having fun.
At Kay by Design, we understand that every decision we make impacts the future of ourselves, our family, our clients, and the community at large. That is why we don’t take lightly the decisions we make as to who we work with, our suppliers, clients, and stakeholders.
Small decisions made daily result in the greatest impact. We don’t have all the answers and we certainly don’t get it right every time but as a business, we strive to make as small an impact on the environment as possible. We strive to provide a safe, inclusive, diverse workplace that fosters development, continuous learning and courageous leadership.
We believe life is too short to not have fun while your work. We do serious work but that doesn’t mean we have to take ourselves too seriously.
You’ll have a smile on your dial each and every day. You’ll go above and beyond to make your customers and colleagues day better for the fact you were in it. You’ll have fun while doing it.
You’ll enjoy a working environment that doesn’t fit the mold, where others give back what you put in. Where collaboration is the everyday, you get the benefits you’d expect but be prepared to be surprised and delighted.
We believe that there is no compromise, quality is the only objective in everything we do. We’re always restless in the pursuit of improvement, asking – ‘what if ‘? ‘Why not’?
We know you’ll always strive to do what is required of you and be your very best. This includes challenging the status quo when you can see room for improvement – challenge us to be the best that we can be. Thinking outside the square is what our business is all about and will give you, us and our customers the competitive edge.
We’ll ask you what you want and where you want to be. We’ll always want to know what ‘rocks your socks’ and we’ll give you everything you need to not only be the very best but better!
We begin always with the customer in mind. Every strategy, process, plan or system we create is customer centric. We give compassionate service. Our people are warm, honest and authentic. Everything we do says – we are invested in you and your success.
Whatever you do or say your customers and colleagues will know that it’s warm, honest and authentic. Everything we do says you care.
We’ll always be respectful of who you are and what you do for us. We will take care of you and show you we care by our actions.
‘We keep it real’. We are honest, thoughtful and empowering, we don’t promise what we can’t deliver and always have the best interest of the customer at our forefront. What is good for profit can be good for the customers we serve and the world we live in.
Empowering, honest and thoughtful, you will always ‘keep it real’ and do the right thing by your customers, your colleagues and the business.
We’ll always to the right thing by you. So, you’ll always know what we expect from you, and what you can expect in return.
We believe there is no better lesson than failure. Fail early, fail fast, adapt, learn and be agile these are the cornerstones of great businesses.
You will seek approval to try new things, you will ask the ‘dumb’ questions, you’ll be able to admit when something isn’t working and seek to make it better. You will be able to receive constructive feedback and implement change.
We will always have your back. We know it’s not easy to put yourself out there to try different things and we will help your vision come to life. We will always give honest, constructive feedback. We will be your soft place to land.
We love to take the big picture strategic view at all aspects of business. We start with the end in sight and believe that creating something of real value takes time and starts with strategy always.
Whatever your role, you will lead with strategy. You are not a settler, you’ll question and always strive to improve and test new ways of doing things that are good for your customers, colleagues and the business.
Whatever gets you bouncing in the door each morning while working with us and our customers – we’ll give you more of. We’ll give you professional and personal development opportunities and strive to give you the five-star employment experience you deserve.
We step up every day and make ourselves accountable for our actions and expect others to do the same. We don’t pass the buck; we don’t blame, and we don’t make lame excuses. When your wrong – your wrong….and that’s ok. We learn the lesson and grow.
You will take ownership of your role in our business and hold yourself accountable for the results you create for us and our clients. You will step up and own your mistakes and you will step up and own your wins – either way you will get a high five from us!
We will help you keep accountable and expect you to do the same for us. If you step up and own it, we will support you, guide you and help you stay on track and be the very best that you can be.